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Emerging Technologies: How Direct Marketers Can Capitalize on Innovations

DMA Annual Conference — Atlanta, GA

October 18th, 2005

Panel Moderated by Stephan Spencer

Is something missing in your marketing mix? New channels are opening doors to the increasingly, tech-savvy consumer. RSS feeds and alerts, blogging, mobile communications and “mapping and monitoring” online conversations are among the newest marketing tools available.

  • Understanding these new channels
  • Leveraging them for customer retention and acquisition
  • Building rapport with bloggers, and promote your products and company in the blogosphere
  • Personalizing the content in the RSS Feed to each subscriber
  • Tracking readership and response
  • Advertising on blogs and within RSS feeds
  • Podcasting (think: on-demand Internet pirate radio)
  • Distribution channels (RSS search engines, directories, Web-based aggregators, RSS news reader software)
  • Not just for bloggers and news sites — e-tailers embrace RSS as a channel

Moderators:
Stephan Spencer, Founder & President, Netconcepts
Marc Tramonte, Director of Integrated Marketing, Microsoft Corporation

Panelists:
Royal Farros, Chairman and CEO, MessageCast
Gard Gibson, Account Group Director,VML Inc.
Mark Goldstein, CEO, Loyalty Lab Inc.
Mark Grindeland, Co-founder, m-Qube
Dana Vandenheuvel, Director of Business Development, Pheedo
Debbie Weil, President, WordBiz

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Blogs Go Corporate

October 10th, 2005

Originally published in The Dominion Post (Wellington)

“When done well, a blog can help establish a reputation for thought leadership and provides a human face for your customers,” said Netconcepts president Stephan Spencer in an interview with the Dominion Post. “People like doing business with people, not companies.”

Continue reading »

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A “Sniff Test” for the Overly Narcissistic Blog

October 9th, 2005

by Stephan Spencer

I love Google as much as the next person, but their official blog just doesn’t do it for me. The “voice” just does not seem real, or anything I can relate to. It feels scrubbed by the PR department; I might even go so far as to say it comes off as a mouthpiece of the PR department. I don’t get that feeling from Google engineer Matt Cutts’ blog. The official blog, however, has its face to the company, and consequently its butt to the reader. That’s just a gut feeling I get reading their blog, but the specifics of what bother me I found harder to put my finger on… until now.

I’m not telling you anything new when I say that business bloggers who are overly self congratulatory or self promotional are anathema to the blogosphere. But where do you draw the line? When is it too much? In trying to quantify what bothers me about the Google blog, I came up with what I believe is a quantifiable “sniff test” to ascertain if a blog is too narcissistic or inward-facing: it involves “keyword density.” Keyword density is simply the ratio of a particular word to the the total number of words in a page (or in this case, in a post). Read on, to learn how you can apply this test to your or others’ blogs.

As an SEO (search engine optimizer), I scoff when I hear the words
“keyword density”. Calculating and fine-tuning a page’s keyword density
in order to appear higher in the search results is a fool’s errand.
Yet, I think I’ve finally found a valid application for a keyword
density calculator, and it has nothing to do with SEO. Here’s what you do…

Add up the number of occurrences of “we”, “us”, “our”, and your company name in the blog post. Do the same with “you” and “your”. Calculate the
ratio of these two numbers. And calculate the keyword density for both.

What about “I” and “me”, and “my”? I’ve intentionally not counted them, because I recognize that the blogger needs to claim their thoughts and opinions as their own. It’s the faceless self-important corporate voice that really bugs me the most. And that’s what this sniff test ferrets out.

Let’s work through an example. Take for instance this post from the Official Google Blog:

  • 17 occurrences of “we”, “us”, “our”, “Google” or “Googlers”
  • 3 occurrences of “you” or “your”
  • 6:1 ratio of us-speak to you-speak
  • 422 total words in the post
  • 4% “it’s all about us” density
  • 0.7% “it’s all about you, the reader” density

Compare that with this randomly-selected post from the Yahoo! Search Blog:

  • 7 occurrences of “we”, “us”, “our” or “Yahoo” (in the context of the company not part of a product name)
  • 8 occurrences of “you” or “your”
  • 1:1 ratio of us-speak to you-speak
  • 214 total words in the post
  • 3% “it’s all about us” density
  • 4% “it’s all about you, the reader” density

In this very small sample set, Yahoo’s blog seems to talk to the reader
much more effectively. Not to mention their blog supports reader
comments, unlike the Google blog.

Now to make this more scientifically valid, we just need an automated
tool that analyzes all of the posts from both Y!’s and Goog’s blogs to
compare. That’d be a nifty little tool if it existed. Perhaps I’ll get
someone here at Netconcepts to code it…

– Stephan

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Searching for Customers Searching for You

October 7th, 2005

by Netconcepts

Originally published in Multichannel Merchant

Ann Meyer, author for Multichannel Merchant, discusses the power of natural search over paid search listings. This article goes on to mention the importance of proper keyword usage and the need for scaleable optimization techniques.

Included in this article are quotes from Netconcepts’ VP of Client Services, Jody Hartwig. Jody shares her views on natural search and the best practices needed to succeed in today’s market.

Continue reading »

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Usable and Findable: Optimising Search Rankings and User Experience

Usability Professionals Association Auckland Chapter Meeting — Auckland

September 27th, 2005

Seminar by Stephan Spencer

The marriage of search engine optimisation and usability can be a happy one. Granted, just creating a successful user experience can be a challenge. But to also cater to the search engine’s algorithms concomitantly - this can seem downright daunting. Many companies, often inadvertently, choose one approach over the other. The goal, elusive as it may seem, is improved search engine rankings ALONG WITH greater accessibility and better overall usability. Get ready for a dose of insight, strategy, process, and well-considered opinion to cure what ails your site.

Join Stephan for an information-packed session covering:

  • Wordsmithing approaches
  • Benchmarking criteria
  • Contextual linking
  • Role of keyword analysis
  • Optimal site structure
  • Wielding the full power of CSS
  • Measuring Return On Investment
  • Best practices & worst practices

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PANEL SESSION: Achieving Search Success

Leveraging Technology in Marketing — Auckland, NZ

September 27th, 2005

Panel Moderated by Stephan Spencer

In this interactive panel session, understand the ways in which your organisation can achieve success in the area of search engine marketing, and hear from two companies who have implemented search engine marketing techniques, with great results.

  • Search strategies and best practices — Stephan Spencer
  • Case Study — Media Design School
  • Case Study — WorkingIn.com

Stephan Spencer, Managing Director, NETCONCEPTS
Caroline Booth, Marketing Communications Manager, MEDIA DESIGN SCHOOL
Hayley Roberts, Director, WORKING IN LTD

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A new twist on “character blogs”

September 23rd, 2005

by Stephan Spencer

You may already be familiar with the concept of character blogging, where the blog is actually a fictitious charcter, such as a cartoon character from a cereal box, or a doll perhaps.

I think an interesting twist to this concept would be to have an historical character blogging from the past, as if it were the present day. I think American Girl, with their dolls from various historical periods would make for excellent character bloggers.

As a step in that direction, American Girl has recently launched a Felicity Blog. Felicity is a doll set in the time of the American Revolution. I think it would be a great idea for Felicity and the other dolls to be speaking to girls from the past.

American Girl is done a little bit differently though than a character blog. One of their editors poses questions Felicity faces, and also deals with themes/issues that are relevant to girls today, and asks girls to say what they think Felicity should do.

This Felicity blog doesn’t really give the impression of a character blog, but it is certainly very successful in soliciting comments from readers, with over 250 comments for their first blog post. That is really impressive!

Maybe there are some lessons here to be learned for business bloggers in how to engage with their community of consumers as successfully as American Girl seems to do.

(DISCLOSURE: American Girl is a client of ours.)

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Alternative Marketing Case Study: What Happened When Etailers Dove into Blogs, Podcasting and RSS

Shop.org Annual Summit — Las Vegas, NV

September 13th, 2005

Panel Moderated by Stephan Spencer

See the results of actual trials and implementations of alternative marketing techniques used to drive online sales. Learn how online retailers eHobbies.com, Ice.com, and Steve Spangler Science have utilized alternative marketing tactics such as blogs and RSS feeds to expand their marketing reach and build customer loyalty. Panelists will share tips on executing a successful campaign, implementation costs, and how to measure the impact of these new marketing tactics. A must-attend session for retailers looking for alternatives to increasingly expensive online marketing tactics such as SEM. Retailers looking for alternatives to increasingly expensive online marketing tactics such as SEM must attend this session.

Moderator:
Stephan Spencer, President, Netconcepts

Speakers:
Pinny Gniwisch, EVP Marketing, Ice.com
Seth Greenberg, CEO, eHobbies
Steve Spangler, SteveSpanglerScience.com

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Steve Spangler blog

September 3rd, 2005

Steve Spangler Science Blog screenshotOur client Steve Spangler is quite the renaissance man. In addition to being the CEO of a catalog company, he is also a toy inventor, an Emmy award winning television personality, a magician, an educator and a certified professional speaker. Just the sort of person you’d want blogging and podcasting.

The audio podcasts featured on Steve’s blog are targeted towards science teachers and include interviews with leading educators and monologues from Steve with helpful teaching tips. The video podcasts, targeted towards both teachers and parents, are some of the most amazing experiments you have ever seen. From exploding pumpkins to flying potatoes and erupting soda bottles, each episode is a hoot!

Functionality on the blog includes email subscriptions to posts and comments, buttons for readers to submit the post to Digg or del.icio.us, tag clouds and tag pages, RSS feeds, a audio podcast player built right into the blog, and more. Read the case study to learn more about this project and some of the results, including the fact that over 13% of their online sales can be attributed to Steve’s blog. The company’s products, which include science toys and experiment kits, are worked into the blog in a very soft sell way, so the blog doesn’t seem like a shill for the ecommerce shop.

[ database | client admin cms | SEO ]

Visit The Site: Steve Spangler Science
For Further Reading: Testimonial, Case Study and Steve Spangler Portfolio

To Buy or Not To Buy Text Link Ads

August 31st, 2005

by Stephan Spencer

A few weeks back I blogged some advice here for business bloggers who might want to consider text link advertising as part of their blog marketing mix.

Well, there’s been a lot of controversy as of late about buying text links. Blogger Phil Ringnalder published a scathing post accusing publishing house O’Reilly of being a search engine spammer. O’Reilly’s founder, Tim O’Reilly, responded to the accusations on his own blog. Google engineer Matt Cutts posted a comment to Tim’s post admitting that Google has decreased the voting power of sites like perl.com and xml.com and downgraded the reputation of some of their outbound links. Ouch!

Matt’s (and presumably Google’s) position was loud and clear:

If you don’t want your own site to suffer the same fate as O’Reilly, you better tag your link ads with a rel=nofollow attribute so that you don’t pass any PageRank score to your advertisers.

In my mind, that doesn’t seem quite fair. Website owners and bloggers work hard to build a content-rich site with good PageRank score. Google’s black-or-white stance on this equates to a diminished earning ability for these websites by insisting webmasters cut off the flow of PageRank to their advertisers. This of course decreases the value of the link ads to those advertisers, and consequently the revenue likely to be realized from them. Granted, no savvy advertiser is going to buy a text link ad solely based on PageRank score, but PageRank does factor into the equation.

This makes me wonder what Google’s position is on BlogAds.com is, which is part banner ad, part text link ad. A good blog ad contains useful content. Why shouldn’t the blogger be allowed to “vouch for” (by not tagging the link with nofollow) the links contained within that ad if they so choose?

Most “white hat” SEOs such as Christine Churchill believe text link advertising is a legitimate practice. I agree with her.

I wonder what Google would do if all the websites across the Internet decided to take all their banner ad inventory they have and bypass the click-tracker redirect that counts all the clickthroughs. Suddenly all these new votes would start counting all over the Internet for commercial advertisers and sponsors. Wouldn’t that throw Google for a loop!

So what is the bottom line here for bloggers who are looking to advertise? It’s basically this: be discriminating in your link buying. Text link advertisements are not inherently evil. Just don’t buy ads on sites where any of the other advertisers on the site are misleading, deceptive or misrepresentative. By that, I mean things like the following:

  1. Setting the ad’s link text to some keyword-rich phrase that doesn’t accurately reflect the page that is linked to.
    e.g. An ad on SeacoastOnline.com proclaims “The North Face” but that isn’t The North Face!
  2. Linking the ad text to a landing page that is built for search engines and not for people.
    e.g. the “Discount Vacations” ad on DailyItem.com points to one of Orbitz’s many “doorway pages”.
  3. Hiding or obscuring the link so human visitors can’t see it, only search engines.
    e.g. Doing a “View Source” on the home page of PRNewswire.com reveals these hidden links:

    </noframes>
    <a href=”http://www.icrossing.com”>Search Engine Marketing</a>
    <a href=”http://sev.prnewswire.com”>Search Engine News Release Optimization</a>
    </frameset>

And it goes without saying that you should refrain from such practices yourself when you advertise.

This post is based on material taken from on my own blog across three separate posts: Link buying - ethical or unethical?, Buying links - Google’s perspective, and Buying link ads - the ethical debate rages.

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